Your role :

As part of our Global Sales organization, the Sales Administrator role is key to relationship management and service level offering towards our customers. It both associates commercial responsibilities as well as order fulfilment process management acting in close cooperation with our field sales team in a multi-sites international working environment.

The main purpose of the role is to manage a timely and accurate quote-to-cash process whilst maintaining high quality of service and demonstrating professional & structured customer management.

Your profile :

Technical skills :

• Develop key relationships

• Provide recommendations and assistance regarding product selection and supply conditions

• Maintain communication with the customer via email, phone, and/or Instant Messaging (IM) tools

• Actively promote company solutions and services

• Prospect new customers and identify new opportunities

• Coordinate creation of customer and material master data in ERP system aligned with company standards

• Register complaints in ERP system, organize products return and dispatch claim reporting

Personal skills :

• High School Diploma, BA or BS degree in Business or a related field preferred

• Fluency in English & French. German & Dutch OR Russian and/or Polish is required

• Min. 5 years of demonstrating excellent customer service in a similar role, preferably in a multinational industrial environment

• Good knowledge of SAP module SD/MM as well as MS Office Suite (Word, Excel, PowerPoint, Outlook)

• Positive behavior with high energy level, self-motivated with willingness to learn

• Understand business environment dynamics and enjoy daily interaction with customer

• Excellent verbal and written communication skills as well as professional presentation